Privacy Policy

1. Introduction and Scope

Welcome to Canada Jackpot Radar ("we", "us", or "our"). We are committed to maintaining the accuracy, confidentiality and security of your personal information ("Personal Information"). As a licensed online lottery ticket service for adults 19+ in Canada, we understand the importance of protecting your privacy.

This Privacy Policy explains how Canada Jackpot Radar collects, uses, discloses and safeguards your Personal Information when you create a player account, use our website and purchase official lottery tickets online. Our practices are guided by the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here.

2. Information We Collect

We collect two main types of information from users of our website and services: "Personal Information" and "Non-Personal Information".

2.1 Personal Information

Personal Information is data that identifies you or can be used to identify you as an individual. We collect Personal Information when you:

Create or update a player account on Canada Jackpot Radar.
Confirm your age, identity and eligibility to purchase lottery tickets.
Purchase official lottery tickets through our platform.
Contact our support team or submit requests via forms or email.
Set or update responsible-play preferences in your account.

The types of Personal Information we may collect include:

Full name and date of birth.
Residential address, province or territory and postal code.
Email address, phone number and preferred language.
Account login details (such as username and an encrypted password).
Verification details, such as copies or data from government-issued identification, where required by law or regulation.
Transaction history, including ticket purchases, prize claims and refunds.
Limited payment-related information such as masked card details or payment tokens provided by our payment service providers (we do not store complete card numbers on our servers).

2.2 Non-Personal Information

Non-Personal Information is data that cannot be used on its own to identify you. When you visit Canada Jackpot Radar, our systems automatically collect technical and usage data such as:

Log Data: IP address, browser type and version, time zone setting, and operating system.
Usage Data: Pages you visit, time spent on pages, buttons or links clicked, ticket flows you start or complete and general navigation patterns.
Device Data: The type of device you use (desktop, tablet, mobile) to help us optimize performance, layout and security.

3. How We Use Your Information

We use the information we collect only for legitimate purposes related to providing and improving our licensed lottery ticket services, protecting our users and complying with legal and regulatory requirements. In particular, we use your information to:

Provide and operate the service: Create and manage your player account, process official lottery ticket purchases, display your ticket history and results, and provide customer support.
Verify age and eligibility: Confirm that you are 19+ (or of legal age of majority in your jurisdiction) and legally allowed to purchase lottery tickets.
Payment processing: Work with payment service providers to process your ticket purchases and related transactions in a secure manner.
Responsible play tools: Enable and manage optional limits, reminders and other responsible-play features in your account.
Security and fraud prevention: Detect, investigate and prevent unauthorized access, fraudulent activity and misuse of our services.
Analytics and improvements: Understand how users interact with our website so we can improve our design, content, ticket flows and support.
Regulatory compliance: Meet our obligations under applicable laws, licensing conditions and reporting requirements.
Communication: Send important service-related messages, such as changes to this policy, account alerts, transaction confirmations and regulatory notifications. Where permitted by law and with your consent where required, we may also send information about product updates or service improvements; you can opt out of optional communications at any time.

We do not sell your Personal Information to third parties, and we do not share it with third parties for their independent online gambling or betting marketing campaigns.

4. Cookies and Tracking Technologies

Canada Jackpot Radar uses cookies and similar tracking technologies to operate and secure your account, remember your preferences and measure how our services are used. Cookies are small text files stored on your device when you visit our website.

We generally use the following categories of cookies:

Strictly Necessary Cookies: Required for core functions such as logging in, maintaining your session and processing ticket purchases.
Preference Cookies: Remember your language, region and certain display or responsible-play settings to improve your experience.
Analytics Cookies: Help us understand how visitors navigate the site and complete ticket flows so we can improve performance and usability.

For more detailed information about the cookies we use and your choices, please see our separate Cookie Policy.

5. Disclosure of Information

We respect your privacy and limit the disclosure of your Personal Information to what is necessary for the purposes described in this policy. We may share your information with:

Service providers: Trusted third parties who help us operate our services, such as hosting providers, payment processors, identity verification services, analytics providers and customer support tools. These parties are required to protect your information and use it only for the services they perform on our behalf.
Regulators and authorities: Provincial and territorial lottery corporations, gaming regulators or law enforcement agencies, where required to comply with laws, licensing conditions, court orders or regulatory investigations.
Business transactions: In connection with a merger, acquisition, restructuring or asset sale, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
Legal protection: When we believe disclosure is necessary to protect our rights and property, the safety of our users or the public, or to enforce our Terms & Conditions.

We do not sell, rent or trade your Personal Information with third parties for their own marketing purposes.

6. Data Security

The security of your Personal Information is very important to us. We implement administrative, technical and physical safeguards designed to protect your data against loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. These measures include:

Encryption: Use of SSL/TLS encryption for data transmitted between your browser and our servers.
Access controls: Restricting access to Personal Information to authorized personnel and service providers who need it to perform their duties and who are bound by confidentiality obligations.
Data minimization: Collecting only the information necessary for defined purposes, and retaining it only for as long as reasonably required or mandated by law.

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk.

7. Age Restriction

Our website and services are intended only for individuals who are at least 19 years of age, or the legal age of majority in their Canadian province or territory if different. We do not knowingly collect, use or disclose Personal Information from individuals who do not meet the legal age requirement.

If we discover that we have collected Personal Information from someone who is not of legal age, we will take steps to delete that information as soon as reasonably possible. If you are a parent or guardian and believe that a minor has provided us with Personal Information, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by Canada Jackpot Radar, such as official provincial or territorial lottery corporations and responsible gambling resources. If you click on a third-party link, you will be taken to that third party's site.

We are not responsible for the privacy practices, content or security of third-party websites and services. We encourage you to carefully review the privacy policies of every site you visit.

9. Your Rights

Under Canadian privacy laws, you have certain rights regarding your Personal Information held by us, including:

Right to access: You may request a copy of the Personal Information we hold about you.
Right to correction: You may request that we correct or update any information you believe is inaccurate or incomplete.
Right to deletion: In certain circumstances, such as when information is no longer needed for its original purpose or when you close your account, you may request that we delete your Personal Information, subject to legal retention requirements.
Marketing preferences: Where we send optional communications, you can opt out at any time by using the unsubscribe link or by contacting us.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond to your request in accordance with applicable laws and within reasonable timeframes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or privacy practices. When we make material changes, we will update the "Last Updated" date at the top of this page and may provide additional notice (for example via email or account notifications).

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your Personal Information.